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project details





Date Completed


Contract Value

£12 Million

Form of Contract


Service Provided

Auditing Services

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Consultancy Support Services (CSS) Contracts were devised to provide a pool of professional competent engineering support staff to Transport for London (TfL) for assistance in the delivery of its capital programmes and maintenance works for the Transport for London Road Network. As TfLis a best value authority (for the purposes of the Local Government Act 1999) it is required to make arrangements to secure continuous improvement in the way it exercises its functions, having regard to a combination of economy, efficiency and effectiveness.

The Contracts were so constructed as to ensure that the consultants provided the specified managing services and resources strictly in accordance with their quality proposal. Thereafter, they would be required to monitor and report quarterly on their service delivery against service performance indicators all as set down in a performance schedule.

Lewis and Lewis Ltd were commissioned to investigate the success or otherwise of these arrangements through a comprehensive and exhaustive ad hoc audit in all three areas of operation and in addition to the regular and stringent audit regime operating on the maintenance contractors.

It was a bold strategy to try and achieve the quality of London’s Strategic Road Network improve year on year through plans that respect the environment. However, it is felt that this has led to the realization of the vision for a highway maintenance system fit for London, conducted through relationships based on honesty, integrity and the development of mutual trust and understanding.